I. Technical Parameters                                    

Frequently Asked Questions (FAQ)

Q1: How to install and maintain the machine after purchase?

We offer detailed installation instructions and video tutorials to guide you through the entire installation process. Our manual covers step-by-step procedures, and for more complex installations, we also provide online support. Additionally, we offer ongoing maintenance guidance to help extend the machine's lifespan.

Q2: Can the equipment adapt to the harsh working conditions on the site?

A: Sure. The key components are made of high-quality steel and imported parts, offering waterproof, dustproof, and wear-resistant properties, adaptable to construction site environments with high temperatures and dust; modular design for easy disassembly, transportation, and suitable for construction sites and processing factories.

Q3: What is the warranty period for the equipment?

Our standard warranty period is one year.

Q4: What should I do if the machine encounters a problem?

A: We will respond to emails and phone calls within 24 hours. If the part is damaged due to non-human factors within 12 months, we will provide a free replacement service. After 12 months, the customer is responsible for the round-trip shipping costs and the cost of the replacement part.

Q5: Are the consumables of the equipment easy to purchase? Is the subsequent maintenance convenient?

A: Vulnerable parts are standardized accessories, we supply them on a long-term basis, and can ship them quickly; we provide repair manuals and video guidance, offer one-on-one technical support, ensuring efficient and cost-effective repairs.

Q6: Does the equipment support export?

A: Support global exports, sea shipping available.

Q7: How long is the delivery time?

A: Standard product delivery time is usually 15-20 days. For customized or special orders, production and delivery times may vary, but we will communicate clearly with you and work together to ensure your project deadline is met.

Q8: Do you have any certificates?

Yes, our full range of steel bar processing equipment has passed the EU CE certification, ensuring that our products comply with EU safety standards. They can be legally sold and cleared in the EU and related markets.

Q9: Can I customize the equipment for special processing requirements?

A: Sure. Customized equipment and production line solutions can be tailored according to specific customer needs, catering to personalized requirements.

Q10: Is the equipment stable and safe?

Yes, our equipment takes full consideration of safety, stability, and durability in design. With proper maintenance, our machines can usually be used for over 8 years.